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Windows RDP Issues

How to Access Your Windows VPS via noVNC Console and Reset Your Password

If your Windows VPS account is locked due to too many failed RDP login attempts, and you get a message saying "Your account has been locked" or "As a security precaution, the user account has been locked because there were too many logon attempts or password change attempts. Wait a while before trying again, or contact your system administrator or technical support.", you can regain access using the noVNC Console and/or change your password in the Client Area following these steps:

Step 1: Access the Client Area

  1. Log in to your Synapsecom account https://portal.synapsecom.gr.
  2. Go to the Dashboard: https://portal.synapsecom.gr/clientarea.php

Step 2: Open the noVNC Console

  1. In the Your Active Products/Services section, locate your Windows VPS product.
  2. Click on your VPS to open its management page.
  3. Click the noVNC Console icon to open the console window.

Step 3: Log In from the Console

  • You will see the Windows login screen inside the console.
  • Press Ctrl+Alt+Del from the noVNC toolbar.
  • Enter the Administrator username and your password.
  • If you want to change or you have forgotten your password, proceed to Step 4, otherwise continue to Step 5.

Optional Step 4: How to Reset the Administrator Password in case you forgot it

Option 1: If you know the current password

  1. Press Ctrl+Alt+Del from the noVNC toolbar.
  2. Enter your current password
  3. Right click on the windows button and click Run or press Windows + R if you logged in through RDP and type compmgmt.msc, press Enter.
  4. Go to: Local Users and Groups → Users
  5. Right-click the Administrator account and select Set Password.
  6. Enter a new password and confirm it.

Option 2: If you do not know the current password

  1. Go to Product Details ( you probably already here since you selected the product)
  2. On the left sidebar under Actions, click Change a password.
  3. Enter your current password
  4. Then set and confirm the new password.

Step 5: Ensure the Account is Enabled for RDP

Sometimes the account remains locked for RDP connections even after changing the password.

  1. Open Computer Management:
  2. Right click on the windows button and click Run or press Windows + R if you logged in through RDP and type compmgmt.msc, press Enter.
  3. Go to: Local Users and Groups → Users
  4. Double-click the Administrator or whichever account you need to modify.
  5. Ensure:
  6. Account is disabled is unchecked.
  7. Account is locked out is unchecked.
  8. Click OK.

Step 6: Verify Remote Desktop is Enabled

  1. Right click on the windows button and click Run or press Windows + R if you logged in through RDP and type sysdm.cpl, press Enter.
  2. Go to the Remote tab.
  3. Under Remote Desktop, select Allow remote connections to this computer.
  4. Click OK.

Step 7: Reconnect via RDP

  1. Close the noVNC console.
  2. Open your RDP client.
  3. Enter your VPS IP, Administrator username, and the updated password.
  4. Connect to your VPS.

Step 8: Prevent Future Lockouts

  • Use a strong and secure password.
  • Store your password securely in a password manager.
  • Update saved RDP credentials after changing your password.
  • Avoid repeated failed login attempts.